{"id":938,"date":"2012-08-25T22:11:26","date_gmt":"2012-08-26T05:11:26","guid":{"rendered":"http:\/\/www.mosio.com\/mobileanswers\/?p=938"},"modified":"2019-03-20T13:21:14","modified_gmt":"2019-03-20T20:21:14","slug":"7-methods-hotels-can-implement-to-improve-guest-satisfaction-using-mobile-text-messaging-hospitality-solutions","status":"publish","type":"post","link":"https:\/\/mosio.com\/mobileanswers\/7-methods-hotels-can-implement-to-improve-guest-satisfaction-using-mobile-text-messaging-hospitality-solutions\/","title":{"rendered":"7 Methods Hotels Can Implement to Improve Guest Satisfaction Using Mobile Text Messaging | Hospitality Solutions"},"content":{"rendered":"

\"text-messaging-facts-figures-graph-upward\"<\/a><\/p>\n

7 Methods Hotels Can Implement to Improve Guest Satisfaction Using Mobile Text Messaging<\/h3>\n

As a hotel manager, you’ve built your entire business on your willingness to serve others. So why not communicate with your customers using the technology they prefer most? Many mobile users see a phone call as a bother and intrusion. On the other hand, most customers prefer communicating via text message because it is convenient and simple. It’s how they communicate with their friends, family and co-workers. When you use mobile text messaging to connect with your guests, you can improve your guest services in seven key ways.<\/p>\n

1. Give guests a real-time voice and improve your reputation<\/strong> as an above and beyond customer-centric hotel by allowing your customers to send their concerns and questions to the concierge or guest services via text and get a reply.<\/p>\n

2. Increase bookings<\/strong> at on-location spas and restaurants by allowing guests to text reservations.<\/p>\n

3. Reduce the number of no-shows<\/strong> by sending reminder texts about appointments and reservations.<\/p>\n

4. Be a mobile information resource for local flavor.<\/strong> Send a text message to alert guests about shows, attractions and experiences in areas around the city.<\/p>\n

5. Increase a feeling of safety and security among guests.<\/strong> Use a text message to alert guests in case of an emergency. Guests will prefer your hotel because of the additional security.<\/p>\n

6. Improve customer service<\/strong> by texting guests when their tables or rooms are ready, room service has arrived, or rooms have been cleaned. Allow customers to respond with questions about check-in or to let you know if they will be running late.<\/p>\n

7. Send current and previous guests special offers<\/strong>, and allow them to respond to the text with a booking or reservation.<\/p>\n

Pricing<\/h2>\n

See TextChat Plans and Pricing<\/a>
\nSign up for a free 14 day trial<\/a><\/p>\n

—-<\/p>\n","protected":false},"excerpt":{"rendered":"

7 Methods Hotels Can Implement to Improve Guest Satisfaction Using Mobile Text Messaging As a hotel manager, you’ve built your entire business on your willingness to serve others. 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