{"id":2891,"date":"2013-07-01T09:55:58","date_gmt":"2013-07-01T16:55:58","guid":{"rendered":"http:\/\/www.mosio.com\/mobileanswers\/?p=2891"},"modified":"2019-03-12T13:09:56","modified_gmt":"2019-03-12T20:09:56","slug":"mosios-facebook-app-now-users-can-ask-questions-from-your-facebook-page","status":"publish","type":"post","link":"https:\/\/mosio.com\/mobileanswers\/mosios-facebook-app-now-users-can-ask-questions-from-your-facebook-page\/","title":{"rendered":"Mosio\u2019s Facebook App \u2013 Now Users Can Ask Questions from Your Facebook Page"},"content":{"rendered":"
\n

Have Questions Asked Directly from your Facebook Page<\/span><\/h1>\n<\/header>\n
\n

The growth and power of Facebook shows no signs of slowing down and now with Mosio, you can enable your Facebook page to be yet another amazing support channel. There are instructions below, it takes about 5 clicks. No hacks, no difficult workarounds using FBML (Facebook Markup Language), just a few clicks and you\u2019ve extended your virtual reference services to Facebook. Here\u2019s how you do it\u2026<\/p>\n

Step 1: Visit\u00a0https:\/\/apps.facebook.com\/mosiofb<\/a>\u00a0and you\u2019ll see a window that looks like this:<\/strong><\/p>\n

\"mosio_facebook_app_screenshot\"<\/a><\/p>\n

Step 2: Enter in your Keyword, an email address of one of your admins, then pick the page you want to add the app into.<\/strong><\/p>\n

Step 3: Click on Last Step: Add it to your page and then choose your page in the drop down.<\/strong><\/p>\n

That\u2019s it! You\u2019ll see the Ask a Question button in your tabs. The default button may change, but here\u2019s what it looks like today:
\n\"mosio_facebook_app_button\"<\/a><\/p>\n

If you want to change the color or title of the button, click on the little Edit Tabs button (see image below) until all of your tabs are showing, then the pencil and choose Edit Settings.
\n\"mosio_facebook_app_editbutton\"<\/a><\/p>\n

You\u2019ll see a little pop up that says \u201cEdit Mosio Settings\u201d and you can add a Custom Tab Image or Custom Tab Name. Add your custom tab or custom name and you\u2019ll see it on your page.<\/p>\n

\"mosio_facebook_app_addcustomtab\"<\/a><\/p>\n

Users who click on your tab will be taken to a page inside of Facebook where they can ask their question. All questions will post to your microboard like they do now, enabling patrons to start a live chat (if you\u2019re logged in) or choose to be responded to via email or text message.<\/p>\n

If you have any questions, please let us know.<\/p>\n

Thanks and have a great day!<\/p>\n

The Mosio Team<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

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