{"id":3842,"date":"2018-09-10T10:17:32","date_gmt":"2018-09-10T17:17:32","guid":{"rendered":"http:\/\/www.mosio.com\/mobileanswers\/?page_id=3842"},"modified":"2021-01-22T07:59:44","modified_gmt":"2021-01-22T14:59:44","slug":"mosio-for-libraries","status":"publish","type":"page","link":"https:\/\/mosio.com\/mobileanswers\/mosio-for-libraries\/","title":{"rendered":"Mosio for Libraries"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” bg_color=”#f7f7f7″ scene_position=”center” text_color=”dark” text_align=”left” top_padding=”100″ bottom_padding=”100″ overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text css=”.vc_custom_1611327503487{padding-bottom: 20px !important;}”]\n

Sorry, we’re no longer onboarding new library clients.
\n~~~<\/span><\/strong><\/h2>\n

 <\/p>\n

We will continue supporting existing clients. Thank you.<\/span><\/h2>\n

~~~<\/span><\/h2>\n[\/vc_column_text][image_with_animation image_url=”6642″ alignment=”center” animation=”Fade In” hover_animation=”none” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][vc_column_text css=”.vc_custom_1611327532658{padding-bottom: 20px !important;}”]\n

\"Photo<\/h2>\n[\/vc_column_text][vc_column_text css=”.vc_custom_1611326839492{padding-bottom: 20px !important;}”]\n

Assist patrons more efficiently, online or on-the-go.<\/h2>\n

“Adds a layer of relevance and connectedness…” -Mercy Pilkington, Good E-Reader
\n<\/em>“Changes the dynamic for the Mosio service.” -David Rapp, Library Journal, The Digital Shift
\n<\/em>“Offers options for mobile librarianship.” -Information Today<\/em><\/p>\n

Jump to Videos<\/a><\/strong><\/h4>\n[\/vc_column_text][vc_column_text]\n

Streamline Patron Support<\/strong>
\nMosio has morphed Text a Librarian into an all-in-one support tool for libraries, expanding the customer service digital footprint of libraries to mobile phones, tablets and PCs. Mosio enables libraries to respond to patron queries across multiple channels from websites, blogs and electronic resources from a single location.<\/p>\n

Any Device, All Screens<\/strong>
\nThis increased accessibility is essential to meet the needs of today\u2019s increasingly mobile patrons who expect to be able to ask their questions from their device of choice, in the format that they prefer, and at their point of need.<\/p>\n

Easy Integration with Your Digital Properties<\/strong>
\nImplementation is simple, with copy and paste support tabs\/widget code for library websites, blogs and popular library online resources. Plugins and apps are available for Drupal, Joomla!, WordPress and Facebook.<\/p>\n

\n

<\/h2>\n[\/vc_column_text][vc_row_inner column_margin=”default” top_padding=”2%” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/2″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Offer Efficient, Point-of-Need Assistance<\/h3>\n

Reduce “information friction” and increase engagement by enabling patrons to ask questions from anywhere on your website, blog or online resources.<\/p>\n

Patrons choose their preferred communication channel, you respond from the same simple dashboard. Efficient flexibility at your service.[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/2″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\"\"<\/p>\n

Note: When chat is turned off by a librarian,
\n“Start a Live Chat” will not show up as an option.<\/em>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” top_padding=”2%” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/2″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Customize Your OmniWidget<\/h3>\n

Add images, text and links to the header of your OmniWidget using simple commands. No knowledge of HTML or CSS required, our cheat sheet makes it easy.[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/2″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\"\"[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” top_padding=”2%” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/2″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Text a Librarian (Where it all started)<\/h3>\n

Be accessible everywhere. Give your patrons access to your library when they’re out in the world. Patrons text questions from their mobile phones, librarians type answers via a secure website.<\/p>\n

The difference now is that patrons can ask you questions via text message from their phone, or ask a question via the widget and get a text message response.[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/2″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\"\"[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” top_padding=”2%” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/2″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Auto-Responders, Customizable by Day, Time and Holidays<\/h3>\n

“We’re not here” is not the best user experience. Get creative and let patrons know when you’ll get back to them. Answer questions on your time. Auto-responders speak for you.<\/p>\n

Our auto-responders enable you to create custom messages letting patrons know their questions have been received and if the library is closed, when they can expect a response.[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/2″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\"\"[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” top_padding=”2%” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/2″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Answer templates save you time<\/h3>\n

Some questions get asked repeatedly, but they shouldn’t take up time to answer. There’s no need to duplicate your efforts. Using our customizable answer templates, a great response is just a click away.[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/2″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\"\"[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” top_padding=”2%” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/2″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Initiate a Text Message to a Patron<\/h3>\n

“Can you text me when it’s ready?”<\/i>\u00a0Yes you can! Increase mobile engagement and initiate TextChat conversations with patrons using Mosio’s QuickSend feature.<\/p>\n

Patrons can reply to your outbound message and it will post to your microboard. If you have their name, you can enter it and whenever they text in you’ll see their name*.
\n<\/a><\/p>\n

*No name will show if your privacy settings are set to “Anonymous.”[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/2″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\"\"[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/6″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/6″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” top_padding=”2%” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text css=”.vc_custom_1585858062760{padding-bottom: 20px !important;}”]<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” full_height=”yes” scene_position=”bottom” text_color=”light” text_align=”left” enable_gradient=”true” color_overlay=”#1e73be” color_overlay_2=”#000000″ gradient_direction=”left_t_to_right_b” overlay_strength=”1″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_custom_heading text=”VIDEOS: How it works” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes” css=”.vc_custom_1585858011776{padding-top: 50px !important;padding-bottom: 20px !important;}”][vc_video link=”https:\/\/www.youtube.com\/watch?v=8HAocjM2FQM” el_width=”80″ align=”center”][vc_custom_heading text=”Mosio Q&A Quick Setup for Libraries” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes” css=”.vc_custom_1585773915763{padding-top: 50px !important;padding-bottom: 20px !important;}”][vc_column_text]\n