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Photo by Fallon Michael on Unsplash

Assist patrons more efficiently, online or on-the-go.

“Adds a layer of relevance and connectedness…” -Mercy Pilkington, Good E-Reader
“Changes the dynamic for the Mosio service.” -David Rapp, Library Journal, The Digital Shift
“Offers options for mobile librarianship.” -Information Today

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Streamline Patron Support
Mosio has morphed Text a Librarian into an all-in-one support tool for libraries, expanding the customer service digital footprint of libraries to mobile phones, tablets and PCs. Mosio enables libraries to respond to patron queries across multiple channels from websites, blogs and electronic resources from a single location.

Any Device, All Screens
This increased accessibility is essential to meet the needs of today’s increasingly mobile patrons who expect to be able to ask their questions from their device of choice, in the format that they prefer, and at their point of need.

Easy Integration with Your Digital Properties
Implementation is simple, with copy and paste support tabs/widget code for library websites, blogs and popular library online resources. Plugins and apps are available for Drupal, Joomla!, WordPress and Facebook.

Offer Efficient, Point-of-Need Assistance

Reduce “information friction” and increase engagement by enabling patrons to ask questions from anywhere on your website, blog or online resources.

Patrons choose their preferred communication channel, you respond from the same simple dashboard. Efficient flexibility at your service.

Note: When chat is turned off by a librarian,
“Start a Live Chat” will not show up as an option.

Customize Your OmniWidget

Add images, text and links to the header of your OmniWidget using simple commands. No knowledge of HTML or CSS required, our cheat sheet makes it easy.

Text a Librarian (Where it all started)

Be accessible everywhere. Give your patrons access to your library when they’re out in the world. Patrons text questions from their mobile phones, librarians type answers via a secure website.

The difference now is that patrons can ask you questions via text message from their phone, or ask a question via the widget and get a text message response.

Auto-Responders, Customizable by Day, Time and Holidays

“We’re not here” is not the best user experience. Get creative and let patrons know when you’ll get back to them. Answer questions on your time. Auto-responders speak for you.

Our auto-responders enable you to create custom messages letting patrons know their questions have been received and if the library is closed, when they can expect a response.

Answer templates save you time

Some questions get asked repeatedly, but they shouldn’t take up time to answer. There’s no need to duplicate your efforts. Using our customizable answer templates, a great response is just a click away.

Initiate a Text Message to a Patron

“Can you text me when it’s ready?” Yes you can! Increase mobile engagement and initiate TextChat conversations with patrons using Mosio’s QuickSend feature.

Patrons can reply to your outbound message and it will post to your microboard. If you have their name, you can enter it and whenever they text in you’ll see their name*.

*No name will show if your privacy settings are set to “Anonymous.”

VIDEOS: How it works

Mosio Q&A Quick Setup for Libraries

How to Respond to Widget Questions

How to Respond to Widget-Initiated Email and Text Message Questions

Mosio's library support

Customizing the Q&A Widget (and Chat On/Off)

Keywords - How to use them.

The three core keywords: START, ALERTS and SURVEY, explained.

Mosio Q&A | Text Messaging Software for Events, Conferences, and Meetings
© 2020